SHIPPING POLICIES
We use a range of available services from the following carriers: USPS, UPS, and FedEx. If you require a specific shipping carrier or service we will be happy to accommodate. To avoid processing delays please contact our support team prior to placing your order. All shipments originate from our warehouse located in Warren, MI.
SHIPPING METHOD DEFINITIONS
Business days are Monday-Friday; Saturday and Sunday are not included in shipping days. Actual shipping times depend on the carrier, service selected and your location in relation to Warren, MI. Please see the section on international shipping for additional details.
DOMESTIC SHIPPING METHODS:
Ground: Delivery typically within three to five business days after an order has shipped.
Three Day: Delivery typically within three business days after an order has shipped.
Two Day: Delivery typically within two business days after an order has shipped.
Next Day: Delivery typically within one business day after an order has shipped.
INTERNATIONAL SHIPPING METHODS:
Standard: Delivery typically within seven to fourteen business days after an order has shipped.
Expedited: Delivery typically within three to seven business days after an order has shipped.
INTERNATIONAL SHIPPING
All international orders will ship from our warehouse only and may require additional processing time. Any import duties, taxes or fees are the sole responsibility of the receiving customer. Packing slips for international shipments cannot be marked as a “gift” or with altered prices. Tires, hazardous, and some oversize items cannot be shipped internationally. Oversize items are handled on a case-by-case basis and are dependent on the item and carrier restrictions for the destination.
SPLIT SHIPMENTS
If there is a backorder or special order and you would like to split the order into multiple shipments we are happy to accommodate, but you will be responsible for any additional shipping charges. Contact our support team to get additional shipping quotes.
LOSS AND DAMAGE INSURANCE
We fully insure all shipments that leave our warehouse against loss or damage. Please let us know ASAP if any goods arrive damaged. Please keep all original shipping containers and take pictures if possible. Claims are handled through the shipping carrier (USPS, UPS, or FedEx). We will assist our customers in these claims. This process can take several weeks or more to complete so be patient.
TRACKING NUMBERS
When we ship your order we will email you a confirmation and a tracking number when available. The level of tracking varies per carrier and shipping service. Please understand that we have no control over this. If you require detailed tracking we suggest the following carriers: UPS or FedEx. USPS often has infrequent updates and some services offer no tracking at all. Contact our support team prior to placing your order if you require a specific service.